Carnival Cruise Line Complaint - Stolen Luggage
I am a Platinum member with Carnival. I have taken almost 20 cruises with Carnival. I purchased two cabins on the Carnival Victory on March 29th. My mother(who is also Platinun) and my 13 year old son were in 1 cabin. I was in another cabin with my then 7 month old. (why I had to pay full price for my 7 month old is another story). I also brought two friends who were first time cruisers. The night before debarkation we put our bags outside of the door as usual. When we arrived at the baggage claim area in San Juan to claim our bags, my 13 year olds bag was missing. My son is a special needs child. He has been cruising since he was 6 months old. He could not understand why his bag was missing and I am still explaining til this day why his new "cool" clothes, his only suit and all of his souveniers are gone. I told him that Carnival is going to try to find it and compensate us if they can't find it. Like I said he is a special needs child so this was absolutely devastaing to him. He took this very personal.
It has taken 3 months to resolve this issue with Carnival. I was told that Carnival is not responsible for items that I left on board and that they were not going to give me anything. I did not leave anything on board, it was stolen. Carnival informed me that they are not responsible for stolen items and can only give me a maximum $50 compensation. So in essence they are rewarding their employees for stealing passengers luggage by not taking any responsibility. What a racket! I have been cruising exclusively with Carnival since I was 16. So much for loyalty. I am disappointed that one of the few companies that I have respected and supported would not take responsibility for their actions. It's unfortunate that we will have to take our business elsewhere. Royal Caribbean here we come.