Sprint PCS Complaint - Poor service, poor customer service, erratic billing errors, and poor retention.
PUYALLUP, WA -- TERRIBLE COMPANY!!!! I was with Sprint since 2003 and when I signed my last contract in 2008 it became a firestorm of frustration and poor service. I signed up for two additional cell phones because it specifically SAID on the contract that the $9.99/ per line was supposed to be waived. Well, from my first invoice I had to fight to get them to uphold the contract. Month after month I would find erratic fees that had no explanation. My bill was supposed to be $89.99 per month, but sometimes it would be $350 with not explanation at all. I do not use any of the extra services, so there is no reason for the additional charges. Fortunately, one of the reps in the Sprint store was always there to help me out and readjusted my bill for the erratic charges. Unfortunately, the representative finally got sick of their crap and quit, so I was left to deal with this terrible company on my own. I truly feel like the f*&^%d up letting her go because she was the only reason I stayed with the company for so long.
To combat the unfair charges, I showed retentions a copy of the contract that I signed and they simply told me that they didn't have to honor it and they made up excuses for why it wasn't good enough to waive the fees. They are very rude inconsiderate people and I absolutely can't wait till my contract expires so I can switch to Verizon, I hear they're great!!! I should also mention that Sprint's service SUCKS and half the time I couldn't even get my phone to work. I have the LG Rumor and shortly after purchasing it, it wasn't long till it started acting up. I can't stand this company, they fully suck across the board. I am anticipating the day my contract ends, because they is NOTHING they can do to keep me after I'm no longer obligated.
Isn't it funny how, if a CUSTOMER signs a contract THEY have to honor it NO MATTER WHAT! Yet if the cel COMPANY signs it, they only have to honor WHAT THEY WANT TO!