Travelocity Complaint - Travelocity is a rip off
In early March, 2009, I reserved a room in Myrtle Beach for 3 nights at a "discounted rate"
through Travelocity and my credit card was charged. When I checked out of the motel, I was given a receipt and was shocked when I saw what the room rate really was- MUCH cheaper than the rate given to me for my "discount" by Travelocity. When my credit card statement arrived, I phoned Travelocity to discuss why their "discounted rate" was so more than what the room rate really was. I have had 6-7 phone conversations with Travelocity since. One motto I read on their web site says "if it's not right, we'll make it right." NOT SO. I have spoken with several representatives, I believe from India, and it was difficult for them to understand me, and I could barely understand them. I have gotten no satisfaction at resolving this issue. I was finally offered a $50 voucher for future services, which I declined as I attempted to make it clear to them that I NEVER planned to use Travelocity again for ANYTHING. Two supervisors were to call me back, one called 8 days later and left a message. I have just spoken with an American supervisor, and have gotten NO satisfaction with her either. All I really heard was "the motel made a mistake and should not have given you the receipt"!!! Ironically, I was sent an e-mail customer satisfaction survey the week after the trip, which I attempted to fill out three different times, but before I could get the survey completed (with almost no opportunity to "comment"), I received a message each time that the "session had timed out." I don't have a problem with folks having their "fees", but this entire thing is a rip off and I am advising anyone and everyone I can to avoid the scam. Make your own arrangements, or through a travel agency if you are going to do a full trip- there is NO discounted rates on anything through Travelocity. And should you discover their rip off tactics and confront them, you are NOT going to get any customer service and your issue is NOT going to be resolved. They will basically tell you they don't care. I am putting my 3 cents worth in at every available place to file a complaint. They are obviously not interested in my problem or resolving my complaint, so I will do what I can to warn others so others can make their arrangements themselves or through another agency and hopefully, put Travelocity out of business.