Sears Complaint - Poor repair service
FAJARDO -- I grew up with Sears, they used to stand behind their product and name. I guess thats a thing of the past. I called to have a service man come out and look at my tractor on feb.6 2009
They come to the island once a mo., I missed it by one day, O. k. bad luck on my part had to wait till March. They day they are to arrive, I get a call to tell me they don't have a tech he's off sick, he'll come next month needless to say they it took them 2 visits two mo's. and it still isn't working. When I called to complain, I was told " don't worry, you will not be charged for the second home visit.
When I called again and asked to talk with someone in charge I was hung up on twice.
I will never step foot in a SEAR's Or K-Mart or Lands End even if they are the only store on earth.
I make a living with my tractor. I am looking into a class action lawsuit against Sears.