Chase Manhattan Bank Compliment - Thank you for NOT outsourcing customer service to India
I had to call both Amazon and Chase today due to a suspicious transaction on my credit card. When I called Amazon I reached India. When I called Chase I reached someone here in the U.S.
THANK YOU, Chase, for not outsourcing customer service to India. The cultural difference in customer service standards between India and the U.S. makes any call between the two extremely frustrating. Chase's customer service representative was extremely helpful, and it was a joy to speak with someone who truly speaks the same language.
In fact, any company who has NOT outsourced customer service would probably gain customers just be advertising that fact.