RadAir Complaint - Cheaper is not better
AKRON, OHIO -- So, 11 months ago I had two estimates done for a new brake job on my 99 Toyota Corolla. The estimate I had at RadAir was cheaper, and it being an older car, I decided it would be in my best interest not to put a ton of money into it. I decided to use RadAir.
Bad idea. My brakes were done, I was charged $373, and as I was pulling out of the parking lot, the car made a squeaking noise. I pulled back in and it was explained to me that they were new, to expect it for a while. I wasn't pushing the brake pedal, they squeaked when the wheels were turning.
I took the car back a month later. In rain, in heat, in the morning, at night, my brakes inconsistently squeaked when the car was in motion. I was told by the manager that I don't do enough high way driving. They put the car up on the rack, did something to it...it stopped squeaking-for about two days.
I took the car back again, and he again told me I wasn't doing enough with my car. The brakes had a one year warranty on them, but his first instinct was to blame me. They didn't look at it this time. Stupid me, I should have insisted.
It's my fault I didn't go back again after that, but I figured they would eventually stop making noise if I did enough driving.
They never did. When I traded the car in on a 2009 Honda two days ago, they asked me about the brakes and told me it was the worst they had ever seen, that they, RadAir, had removed something called shims? I have no idea...anyway, I got knocked a little on my trade-in because they have to redo the brakes, rotors and all.
I wish I would have taken my car to Montrose Toyota. I always got great service there. As for RadAir, I take partial responsibility for not pushing the issue, but being made to feel it was my fault and I wasn't doing enough to "break in" the brakes was theirs. The lousy job they did on them was also theirs. Spend a little more, use a dealership or someone more reputable than RadAir.