General Motors Complaint - POOR SERVICE POOR TREATMENT WARRANTY WORTHLESS
2002 NORTH FRONTAGE ROAD, FLORIDA -- I purchased a 2008 Chevy Impala in 2008. Soon after I bought it the first thing I noticed was the back bumper color was different. Then one day while washing the car, I noticed the paint on the front bumper was starting to peel off. I called the local dealer where I bought the car. They advised me to bring the car in right away. So I did that. They took pictures and the man said it was not a rock chip. They would contact me as soon as the representative came in. (He hasnt to this very day.) Soon after that I was diagnosed with a condition that I had to have surgery for. I was laid up for several months. I then moved to Florida and contacted GM by email about my problem. They had me go to Stingray Chevy only to have a service man there tell me the paint was lifted due to a rock chip. ( he pointed out a bubble in the paint which was adjacent the the actual paint chip), then told me it was a rock chip and I could take it to their body shop and bill it to my insurance. I told him I would NOT do this as it was unacceptable. I will never buy another GM product as long as I live and I have always owned GM cars. So long GM ! Oh and until I get rid of this car, I am putting a nice big sign on the window of my car that says POOR SERVICE GM. DONT BUY. I also wrote back to GM to let them know how it went and Ive gotten no reply yet. By the way even if I wanted to have the vehicle repaired, I would NOT give the money to GM. There are plenty of places that would treat me like a valuable customer, not accuse me of lying. Then suggest I have a fix in which they make more money off me. NO thanks. I also think he would have treated a man differently. The back bumper should have been replaced to begin with and the front bumper should be repaired for the year or so I have had to wait for ANY response at all from GM. Not even a phone call in over a year for a customer. Yeah makes me want a GM car. Ha!