Ralphs Grocery, Redondo Beach Complaint - Contemptuous of customers
REDONDO BEACH, CALIFORNIA -- Ralphs Market, store# 120 in Redondo Beach, clearly demonstrates the new heights that corporate contempt for us, as customers, has reached.
At one time, this was the greatest supermarket I'd ever seen. It had wide aisles, great selection, good produce... Now, shopping there has become as much fun as navigating the streets of Los Angeles at rush hour. The aisles have been narrowed and filled with stacked cases of canned goods and large spaces given over to sushi bars, coffee shops, etc. It's so frustrating! The selection of canned goods has been markedly reduced to make way for aisles of kitchen appliances (to increase profits.) Our favorite brands have been displaced by Ralphs' attempts to force us to buy their store brands, often of lesser quality, (increasing their profits.) To top it all off, the PA system now blares out commercials and video screens have been installed both in the aisles and at the checkstands to try to influence us to buy things we didn't go there for, (to squeeze MORE money out of us!) Don't we get ENOUGH commercials? The corporate mentality no longer sees the customers as there to have our needs filled. The customers are now no more than lab rats in a series of marketing experiments to manipulate US into buying the way THEY want us to. Who do they think they are... the government?!