General Motors Complaint - Stuck it to me - new truck
AUBURN, NEW YORK -- In 2006 I bought a new sierra 1/2 ton and had one of the worst buying experiences of my entire life. (i am 58) I swore I would never buy another GMC product as long as I live unless I got an apology from GM and some sort of action to make it right. I never got anything but the run around from corporate headquarters and from the dealer. I wonder if the "NEW" GM would like to make it right with me or is it the same old. If so, I figure I will be buying about10-20 more cars before I die and none of them will be GM products. here is a copy of the letter I wrote them in 2006
I purchased this truck with a fair and honest deal. I would not have bought the truck if I knew the price was going to be much higher after the deal was finalized and I had taken possession of the vehicle.
Three days after completing the deal and taking possession of the truck I was contacted by Summit GMC and told that my trade in was not worth what they gave me for it. This is 3 days after we closed the deal and I drove the truck home. I had a signed contract stating the value of my trade in and the negotiated price of the new vehicle. 3 days later I was contacted and told that I needed to bring another $1500.00 to the dealership. I said if it was going to cost me another $1500, that I did not want the vehicle. They told me I would have to pay mileage and a rental fee for the use of the new truck. I said ok, which must have shocked them because then they told me That they couldn’t take it back because it was a used vehicle now. I said I can’t pay another $1500. 3 weeks later the bank that held the lien on my trade in vehicle called and said my payment was late. I told them I had traded the vehicle in 3 weeks prior. They said the dealer (Summit GMC) had not paid it off. I HAD an 800 credit score. I contacted Summit and asked why they hadn’t paid it off. They said they were not going to pay it off till I brought them $1500 more. I said I did not want my credit ruined because they didn’t pay off the loan and they said if I didn’t want my credit ruined, I should keep making payments on the vehicle I traded in and the new vehicle. They didn’t want to hear anything except “bring us $1500” and that was it. I finally had to hire a lawyer. I ended up paying the $1500 to save my credit which took me 55years to build to an 800+ credit score and it took Summit 60 days to bring it down to under 600. I will never set foot in another Summit Dealership again and if my friends and family are smart, they won’t either. As far as the 2006 sierra goes, it’s a good truck but I don’t ever want to go through another ordeal like that so my next vehicle probably won’t be a GMC product. I believe in buying American but after this I am seriously looking at foreign cars. I am buying in the next 3 months. Do you know anybody who is looking for a nice truck, only 7200 miles on it.
Thanks for listening
Po box 212
Camillus NY 13031