Papa John's Pizza Informative - Best Pizza I never got
Never in my life have I let a food delivery and human incompetence get me worked up. But tonight Kitchener, Ontario Papa John's really took the cake!
I booked my pizza order online at 8pm...a pricey as anything, but I was sold just to try it.
An hour and 25 minutes later, I get a call on my cell phone. I can't understand the guy, but I think he's down stairs...so I run down to let him in...nope, not there...so I call him back...he says he's outside, I tell him I'm at the door and there I no one in sight.
Honest mistake, even if my apartment was on the same street at the Papa's and 10 blocks away...so I stay on the phone with the guy, telling him every land mark in sight - Being literally 20 feet from City hall being the main one. Nope. No comprehend.
Minutes pass, and he hangs up on me in the middle of his humming and hawing and mumbling. I try calling back, no answer, tried one more time...nothing again.
I'm about to head back in when I realize my keys are on my table and my auto lock door is closed because I was chasing a delivery guy who got lost 10 blocks from his home base. (even if he was close, I would have saw him. he was no where in sight...not even on the right block.)
after 2 hours of being stuck outside, I get in to get the papa's number, I call them and get a friendly fellow who offers me bread sticks as soon as he answers the phone...
i asked him what was up with the pizza and explained what happened.(now hungry as a horse!) The guy says "he couldn't find your place, it was a bad address." - I told him I was standing in that address and on the street and didn't see him...
the guy on the phone develops a bit of an attitude and says "gimme a minute, I'll talk to the driver..."
8-10 minutes pass while I'm on hold. WAY more than enough time to investigate the pizza issue.
so I hang up and call back. the same guy answers on the first ring and says "hold please" and puts me on hold. I hang up and call back...this goes on for 15 minutes or so. (i was just working on principal after the 2nd time.) at one point I shouted "NOOO" when they said "hold, the guy stopped and said "what...?" and I said "wheres my pizza?" and he hung up.
FINALLY the next time I call they actually answer the phone like nothing happened with the "pappa's" phone answering speal...as if they weren't looking at the call display this time (as they were the first 30 times)
finally I ask this guy "where is the customer service papa's states they have on their site?"
he says "you know what buddy, you should have called back about your pizza 2 hours ago! don't call here again."
I will never call there again.
I went into the pizza pizza that I live right above. I should have went there in the first place. They have whole wheat crust, gluten free crust as well as crispy crust on top of their regular dough - on top of that, they have WAY more toppings and they have WAY better prices...what was I thinking trying to switch Papa John's?