Dillard's Complaint - Terrible Company to Work For
I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota. Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free reign over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.
I still plan to file unemployment as they set me up to fail...
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