Hotwire, Inc Complaint - Hotels Rating Scam - online hotel reservations
Hotwire violated own ranking policy and rated a hotel a 3 star based on the hotel ranking of itself. Priceline, Yahoo, Expedia all ranked lower than a 3. Policy is to take an average, but when most rankings are 2s and the highest is 3, the average cannot be 3.
Customer service after 45 minutes told me that they HAD CANCELLED the reservation and gave me a confirmation #, but 3 days later the credit card had not been refunded. A second call resulted in an admission that the reservation had been cancelled, but that they would have to refer it for research before refunding money from a cancellation.
I understand the no refund policy, which is fine as long as the quality of hotel is what is advertised. This is a bait and switch scam. The chain itself is listed by Hotwire as an example of a typical 2 star property. Although not all chain hotels earn the same rating, this is clearly not a 3 star in terms of facilities, safety and location which was only on the fringe of the advertised area.