Julia's Bra Shop aka Spinatrix, Inc. Complaint - Paid for items, did not receive, company doesn't respond!
WINSON SALEM, NORTH CAROLINA -- I ordered and paid for 6 bras at $20.99 each for a total of $125.94 at www.juliasbrashop.com on 6/7/09 with my credit card thru PayPal. The site says the merchandise will be delivered within 7 - 10 days. Three weeks and many phone calls & emails later, I received exactly half of my order (3 out of the 6 bras). Many times when I did get through to a real person (most of the time their message bank is FULL!), the same woman that answers every time is very nice and promises the moon. They are very slick as the packing slip does not contain any company information, logos or telephone #'s. It did however indicate that 3 of the items ordered were not included in the shipment, but did not indicate if they were on backorder, or if (or when) the missing items would be sent. Many calls and e-mails later still with no response (their website says they will respond to all inquiries within 24 hours??)to my request for a refund for the missing merchandise for $62.97.
I contacted PayPal and they said they offer buyer protection for EBAY CUSTOMERS ONLY!! Hmm. Good to know. Am now pursuing claim with credit card company. This company has many, many consumer complaints of also being ripped off on the internet as well as an F rating with their local BBB. As of 7/9/09 there have been over 20 complaints filed at the North Carolina BBB against this company in the last month alone: http://www.nwnc. bbb.org/codbrep.html?wlcl=y&id=144928173. You can also file a complaint here if you have been ripped off.
I have also filed a complaint with the NC Attorney General's office at: http://www.ncdoj.com/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx. You can file a complaint here as well. I can't imagine why the attorney general's office continues to allow this fraudulent company to stay in business.
I wish I had done my homework and researched this company before making my purchase. BUYER BEWARE!!! I do about 90% of my shopping online (even groceries!) and this is by far the worst company I've ever done business with. Save yourself some grief and do NOT do business with these "people". You will be sorry if you do!