Dunkin Donuts Complaint - Employee Complaints
Ive been a Dunkin employee for almost 4 years now. The only reason I have been there for so long is because it is the easiest job in the entire world. I started when I was 14, I applied to 10+ jobs and the only place I heard back from was Dunkin'. I am very greatful for that, but overall as an employee I am extremely disappointed in the management of the locaton I work at.
I read a few of the complaints, most about the taste of the coffee or stale/ burnt products. That all depends on the location you go to. They are all run by different people, therefore different product quality.
It's obvious DD employees don't take their job seriously, well most of them anyway. A couple of the people I work with are some of the most disgusting human beings I have met in my entire life. For example, one fellow doesn't like to wash his hands. He will literally go to the bathroom (#2) (which he announces to the whole staff before he leaves..classy) and come back on the floor and make someone a bagel and not wear gloves. He REFUSES to wash his hands. This man is a shift leader by the way, which means he is in charge of everyone on that shift when the actual manager isn't in the building. I have brought this up with the manager on several occasions, he does absolutely nothing about it. NOTHING! It is mindblowing. Usually managers would try to stop something like that from happening.
Im not writing this review to try to prevent people from shopping at Dunkin Donuts, this is more of a warning for customers. MAKE SURE THE PEOPLE PREPARING YOUR FOOD ARE WEARING GLOVES! Like I said before, most DD employees don't take their jobs seriously whatsoever. You may be ordering a bagel from someone who just got out of the bathroom without washing their hands, you don't know! Make sure they are wearing gloves, it is required anyway, so don't feel rude by asking if your food is made by someone wearing disposable gloves.
I know I am ranting but I am like seriously scarred from working with the people I do. I went to a sandwhich resturaunt and this man was making my sandwich without gloves and I had to say nevermind because all I could think about was the people I work with. It just makes me sick to my stomach thinking of customers eating food prepared by dirty hands. And it pisses me off that I tried to stop something like that from happening and absolutely nothing was done.
Oh and another thing! If you would like to make a complaint about an employee or a bad experience, don't email the Dunkin Donuts website, they will most likely not do a damn thing. Even talking to the manager of the store probably isn't going to do anything. Figure out the OWNER (NOT manager, shift leader, or shift manager) you can probably find their number by calling the store you visited, which youd have to ask for or look up online/ in the phone book. Give him/her a call, the employees name, and approx what time the incident happened.
Thank you for your time :) Stephanie