AAA Complaint - AAA contract with towing company-real bad
LOWER BUCKS COUNTY, PENNSYLVANIA -- In lower bucks county Pa., AAA has a contract with a large towing company (Robs).However if you break down the wait time has been 2-3 hours every time we called and my family has used it about 4-5 times this year!! Few night ago my son broke down (late at night) - that company delayed him 8 times then never showed up!!Since this had happen repeatly,AAA Rep now put a note on our acct to by pass this company and go to the next towing company in line- I did'nt know this was possible and wonder why they didnt do this before. If your wait time is more than 1 hour
- ask AAA to send you a reinburstment form then call a local tow company-who most likely will get there much sooner-with the receipt AAA will repay you for the tow.Another answer- if AAA dispatch tells you it is more than 1 hour- ask them to go to the next towing company on the list(yes you can request this-(seems some dispatchers are using only one co.-wonder why??!!) get dispatchers name and times.Thank you AAA rep for getting back to me with this information and for looking into the problem.