Radio Shack Complaint - Customers
I have read several reviews about bad customer service people have received. the truth is that most of the "bad customer service" is due to the ignorance of customers.
First off radio shack is not there to fix your crap. if you bought a telephone from Walmart ten years ago and it stopped working don't bring it in to Radioshack to try to have an associate fix it. honestly it is a huge waste of time for us and we probably don't care becasue even if we are able to fix it for you, you are just going to say thanks and walk away. its nice of you to say thanks but really we get nothing for helping you and you don't buy anything. you can't expect us to care that much about your broken items.
second if you think a Radioshack associate is pushy, its because we have to be or we will lose our jobs. if we go a week without selling a cell phone, RSSP, batteries, or accessories, we get written up. if you think about it, you would be pushy too if your job depended on it.
third, a lot of people say that Radioshack employees don't know anything. half of the time we do know but your are too stubborn to listen to us. elderly people at the worst with this, since I am in my twenties old people come in and assume that since I am so young I know nothing and they won't deal with me, most of the time they ask for my manager. I will tell old people something but they will not believe me, then they talk to my manager who tells them the same thing and suddenly now they understand what I told them. another thing that will get you bad customer service is when you walk in, 90 percent of the time you will be greeted, when you say you don't need any help, we assume that you don't need help. so when you decline the help we offer don't expect us to stay by you so you can ask us questions that you stated before that you didn't have. another thing is that we don't know everything about everything that is carried in the store. and sorry to burst your bubble but hardly anyone that works at radio shack has a masters degree in electronics, so maybe we don't know everything. as it turns all those people with degrees in electronics don't want to work for radioshack.
last thing if an employee seems upset because you are returning something its because we are probably losing money on our pay checks. I'm sure that if you were in our situation you would be upset as well. I know its hard to believe but Radioshack only pays minimum wage plus commission. so if our paycheck get even smaller it just makes matters worse.
if you do need to return something, return it for a just cause. let me let you in on a little secret the company name is radio shack not "rent-a-shack" so don't just buy something cause you need to use it once then return it. its a waste of our time and we know when people do it. finally, if you return something because it "does not work" its probably because you do not know how to use it. every time I get a "it didn't work" return, I try it out, and I would say about 85 percent of the time, guess what IT WORKS!!!! shocker
so if you get am employee that "doesn't care" its because we get paid next to nothing and most of us are just working there to have some income while we are looking for another job