Westinghouse Compliment - Promised guarantee fulfilled
TROY, MICHIGAN -- Last December I purchased a Westinghouse 35W Halogen bulb for my computer lamp. The blister pack card to which it was attached states: ‘If this Westinghouse light bulb does not perform to the specifications printed on the package, simply call 1-800-xxx-xxxx and we will replace your light bulb, no ifs ands or buts, guaranteed!’ I thought—yeah, sure—but tossed the card and receipt into my OC (On Call) file, just in case.
The information on the card states it lasts one year, 1,500 hours, based on four hours usage per day. Although my computer usage is high, that lamp isn’t used steadily for four hours a day.
Last Monday evening, 7/6/09, I walked away from my computer and while in another room, heard a loud pop. Returned to find the lamp not lit and shards of glass in the dome. After removing the shield and getting rid of the broken glass, I went to the file to retrieve the saved items.
I called the telephone number listed only to get a recording that no one was available and was given their daytime hours. I then went to the website printed on the card. After filling in all information required, my last comment was asking if I should send the card and receipt to them. Just moments later I received an automated reply that someone would be contacting me within the next 24 to 48 hours.
Another ‘yeah, sure’ thought went through my head. Don’t know why my cynicism some times outweighs my cognitive ability.
No one contacted me but on 7/9/09, FedEx delivered a small package. In it was a replacement bulb for my lamp.
Being as frugal as I am (read: cheap), it was nice to not have to spend another just south of $10 for a lamp bulb.
Thanks, Westinghouse. Now—if only you can do something about the various appliance complaints we’ve seen on M3C…