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AmericanPro Moving & Storage Complaint - Duping Customer Is Their Model

Review by RKR1 on 2009-07-13
LINCOLNWOOD, ILLINOIS -- I bought a new house and needed to move. I find a local dispatcher on the Internet and they forwarded my information to this company. The sales guy was talking nice and asked me all the information related to the move. I told him all the items room by room that are involved in the move. He gave me an estimate of how much it will cost me. I insisted and asked him multiple times to let me know my total cost i.e. if there are any hidden cost. He told me the estimate holds true. He said they will move my pool table.

On the moving date I had everything disassembled in order to save time as suggested by the sales guy. The crew shows up and laid down how they package everything. They gave me a list of packing materials and associated cost equivalent to the estimated moving cost given by the sales guy. For example they have to wrap each mattress and box spring with plastic wraps and each wrap would cost $30 and they would not do it any other way. So at this point my cost of moving already doubled then what the sells guy estimated. Since I had everything taken apart, I could not say no and send them back. Also they told me they never pool table and won't move it. They categorically said the sells buy lied about it.

During giving me estimates the sells guy said all their crew are full time employee which was also a lie as the crew told me they were contractor. Also, my camera (cannon G10) and few other items are missing after the move.

In the end it cost me 3 times (300%) more than what I was given an estimate for. When I tried complaining to the sells guy, he told me I have signed on every paper for the services that I have received and hence there is nothing I can do.

I have never been duped to this magnitude in my life. I would strongly suggest that anybody who reads this review considers alternatives.
Comments:1 Replies - Latest reply on 2009-07-13
Posted by Anonymous on 2009-07-13:
You were not duped as you allowed them to charge whatever they pleased.

To read info from the Illinois Commerce Commission: http://www.icc.illinois.gov/consumer/hhg.aspx

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