Radio Shack Informative - Seriously?? - Customer Service
People complain so they can get free stuff. More than half of the problems I see at the store is User Error. If yelling at the bottom of the totem pole is what makes you feel like a bigger person - then good for you. Just because they pay the employees to serve the consumer does not mean that they have to take abuse from them. Are there exceptions to the rule? Absolutely. I worked in a store where none of us were trained by management, we had to train eachother - and the staff was not comprised of idiots. If you don't like how a company is run then write a LETTER to corporate. If the employees are ignorant it is most likely due to the way they were trained. Customer service is not always personal. I worked in a store that would put people on the schedule for twelve hours at a time back to back days, or put someone on for 13 days without a break. No one is happy all the time kids. NO ONE.
If you get bad service - look around. Consider being human, one bad customer can ruin your WHOLE day, and one understanding person can turn it around.
Get over yourselves. When you call a store and send the employees on a scavenger hunt, or when you get angry because we don't know what you want, or when you point fingers at the people just trying to help you - when you yell because virgin mobile screwed up your account, when you come in and just want to yell at someone - or when the ignorance is NOT a problem of the staff - BE HUMAN. The angrier you are - the less I want to help you. It is that simple.
We work in a thankless environment. We have to know about everything in the store - and there are new things coming in on every order.
Personally - I don't know why your phone isn't working. Managing your prepaid account is not listed in my job description.
Working at Radio Shack has made me a better customer in other stores.
Keep working hard guys.