Kenmore Complaint - Kenmore stove defective
TAMPA, FLORIDA -- As noticed on M3C, some Kenmore stoves have a dangerous defect in their manufacture. I purchased a Kenmore stove in late 2006. In 2009 the oven door handle came off during use. While attempting to remove baked food from the oven when the temp. was set at f450o, the door handle popped off allowing the door to slam back up with a strong force. It nearly caused a serious injury. After the oven cooled off, I was able to examine the door and found that the screw securing the handle took only about two turns to tighten. Because of this bad design, there is no warning such as you would get with a loose handle. Additionally, the two handle screws seem to hold all the door components (exterior, interior, insulation, retainer frame and large glass window) together.
Sears’s service, Sears salesman and store manager all said that they would only repair "as a service call" and that there would be a service fee. Excuses: Out of warranty, a long-term service contract was not purchased, this problem common after 2 1/2 years of use. They would not accept the "Mfg. defect" reason for my request of a mfg. repair on this product.
So there you are. Me, I will no longer purchase Sears products.