Travelocity Complaint - Travelocity's Inadequate Service!
On July tenth I booked a hotel reservation with Travelacity. Not only did they book us at the wrong hotel. I was unable to change my booking since it was the same day service. I was stuck at the hotel of their choice. When I arrived at their hotel, I was not even booked. No information was given to the Hotel yet they had already deducted the Two hundred fee on my credit card. It took hours for the hotel staff to get in touch with Travelocity to clear up their mess. What should have been a relaxing get away turned into a reservation nightmare. I would have been better off booking it on my own. I do not recommend using Travelocity their policy & procedures are not customer friendly and will leave you stranded and at their mercy. Their website can be misleading if you do not take the time to read the fine print. Trying to fix errors either of their making or simple mistakes on your part will leave you with a very bad experience.
Yours truly a very unhappy customer
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