Anaheim Quality Inn Complaint - Unacceptable Treatment

Review by CaAngel2124 on 2009-07-13
ANAHEIM, CA -- Well let me start by saying the actual hotel it's self was charming, and the man I talked to when I first arrived very nice but the night woman is a liar. I booked a room with two regular beds on a non- smoking floor. When I arrived at 10 am it was still way to early for check in so the man at the front desk checked our bags and went over the arrangements we had made to confirm since this trip was a gift from our grandparents the card holder was not present on this trip and they said no problem because they had talked to them earlier that same morning. He assured us everything was all set and to go ahead and enjoy Disneyland and when we got back that night we could pick up our room keys and head off to bed. When we returned sometime after midnight we went to the front desk to pick up our bags and room key and the middle aged Asian woman at the front desk asked for the credit card. We showed her the print out and told her that when we booked the room an agreement that the card holder would not be present was all ready worked out. She then stated rudely that ALL hotels ALWAYS have to have a credit card I said no they don't because I have done this several times in the past and she proceeded to hand us our bags and began helping the man who was in line behind us. I was mad. So I took a seat in the lobby and started to call the card holder but before it could even get to the second ring she miraculously changed her mind. She then wanted a $50.00 deposit I said no. So I ended up giving her $20.00 cash and went to our room. When I got there I tried to open the door and couldn't get it open all the way because our ROLL-A-WAY bed was in the way. This room was so tiny not that it was an issue all I wanted was a non-smoking room with two real beds. When I went back up to ask what was up with that she told us it was all they had left and I should have checked in earlier! I would like to state that this would have been cool with me if she mentioned it before sending us on our way I understand the hotel was busy but that was deceitful and completely unprofessional. So not wanting to sleep in the car I went back to our shoe box of a room and tried to unfold the bed but could not because the tiny table and chairs were in the way. So I ended up having to move them to the bathroom area and unfolded it between the nightstand on the right and the front door. I know that is a major fire code violation. Not to mention to use the restroom we had to climb over furniture just to get there. Other mildly irritating things about this room include a hole in the bathroom door, glaze peeling off the tub, rust around the sink, the rank smell of smoke, food left in the mini fridge, poor TV reception, alarm clock did not work and of course the woman who pretty much called me a liar and insinuated that this was all my fault. The things I did enjoy were the free breakfast was very good, the one bed we did have was very comfy the hotels New Orleans theme was great and the short walk to Disneyland was perfect. When my grandmother called after we got home the same rude woman whom I dealt with took her call and tried to say that we booked a one queen bed in a SMOKING room. I can not believe she had the nerve to lie like that knowing I have a copy of the confirmation e-mail. I do not appreciate these people lying to my Grandmother like that. This trip was a gift for my college graduation that we spent a lot of time and money planing. There business practices are completely unacceptable and I sincerely hope the get a grip on it before this happens to some other person on there vacation whom by the I'm sure worked very hard for there money to take there family on vacation only to get treated like scum.
Comments:1 Replies - Latest reply on 2009-07-17
Posted by Anonymous on 2009-07-17:
As far as the credit card issue, she was right, all hotels have to have the credit card or the card holders signature. But if the hotel all ready srewed up and told you wrong information and allowed it anyway, they should have accepted it.

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