2005 Kia Optima Complaint - Great Service Starts With American Pride!

Review by Retired Guy on 2009-07-14
NORMAN, OKLAHOMA -- My 20-year-old son saved up for over two years and paid cash for a used 2005 Kia Optima with 18K on it. He bought it to the dealer to get all the recall work done and anything fixed under the warranty. They first told Him there was none but fixed a squeaky door hinge.

He went back home assuming that I must have been told wrong but I was given a list by a mechanic friend that had a subscription service for his business. That said there were at least 6 Recalls on the 2005 Optima.

I went back to the dealer and explained to him there where 6 recalls and he grudgingly fixed 5 of them. We had to come back when he the dealership called when the new part came in. Well guess what after 1 week they hadn't called so I called them, they said the part was used on another paying customer and had to reorder it.

By this time I could see the writing on the WALL. We came back a week later and had the part installed.

Skip ahead 1.5 years and 59950 miles the door locks are failing and instrument lights are burned out and the car is brought back to the dealer the the dealer doesn’t have time to fix it but will take care of it next week SO THE NEXT WEEK COMES AND ITS 60070 MILES AND THE DEALER WILL NOT FIX ANYTHING UNDER THE WARRANTY. BECAUSE IT’S OVER 60000.

NOTHING I said mattered and repeated calls to Kia dealership or manager went under the carpet.

Comments:1 Replies - Latest reply on 2009-07-14
Posted by jktshff1 on 2009-07-14:
This ain't a compliment

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