Aflac Informative - Misleading/Out Of Date Contact Information (Fax #)
COLUMBUS, GEORGIA -- On 7-1-09 a claim was sent to Aflac. On 7-5-09 I call to follow up on claim status. I was informed a document was missing. The next day document was faxed with a notarized letter. The following week I called Aflac. A female representative stated another document was missing. I faxed information over on 7-13-09. On 7-14-09 called company was told no longer using 1-877-844-0201. Remind you I started out on 7-1-09 faxing all necessary documents to Aflac for my short term disability using 1-877-844-0201. I never received a call or an email regarding missing documents or change in their contact information. I feel if you are paying for a service, at lease they can be professional regarding changes in service. This is not a good company to secure your disability in. Now I'm afraid my medical information is out there somewhere in the universe..
Be warned to ask them if they changed any contact information before you attempt to process a claim.