Comcast Corporation Complaint - Don't take the TRIPLE PLAY PACKAGE you will loose channels
DELAWARE -- I would like to voice my complaints with your company and how you treat your customers. I took am offer which I thought would save me money and improve my cable service. I was not informed when I took the Triple Play package that I would loose 100 stations. The lady nicely told me what I would get and said nothing else would change. I asked all the necessary questions fees, charges, early termination fee, what was included in the package etc. If I would have known that I would have lost 100 channels by changing to this package I would of never done so. The entire process was a waste of my time.
I got the telephone offer from sales on 07/10/09. The next day I received a message that my appointment had been rescheduled for the next Monday. The gentleman arrives around 6 pm for a 1-5 appointment slot. He did not have the DVR/HD box told me I would have to go get this myself and hook it up myself. This is unacceptable service. Nothing happened the way I was told it would. This entire process was a waste of time and money. I had to take off early from work. When I called about this nothing could be done for me and nothing was offered to me. It was made to be my fault. As if I called your company and requested this. I felt like my business was not appreciated. I do not appreciate the type of low down service you provide your customers with. I will be looking into other cable providers that won’t nickel and dime their long time responsible customers.
Thanks for hustling me into nothing.