Hutchison Auto Mall In Macon, Ga Complaint - Service On Car - Damage On Car That Happened In There Service Dept

Review by P&H on 2009-07-14
3989 RIVERPLACE DR, GEORGIA -- Hutchison Auto Mall Damaged our Saturn Vue after they had it all fixed after a Box spring flew off of a truck and hit it. We were ready to go after the car on Fri. 07/10/2009 and they called and said they damaged and sprung the door driving it off a rack. One guy said it needed a new door because it would never fit right, the other said just the skin. They now have fired or let go the guy that said it needed a new door. Now they just want to put a new skin on it because it would be cheaper for them. We are not happy with there service as I am sure everyone else would not be.

They have had this car since 05/24/2009. We only have 1400 Miles on it when we took it up there to be fixed the first time. now they just want to patch it to get it out of there and we are not happy. When you hit a door and spring it like that, I am not a professional body man or women, but anybody with common since knows that it will not fit right. Maybe that is why Gm is in trouble because of bad service. All we want is our car back and fixed right after they damaged it. No one in any department took responsibility for doing it blaming each other. We Bought the car there and expect a little consideration and the truth. They are no longer selling Saturns so I don't think they really care if they please us or not. We were not indoctrinated into the functions of the car thoroughly in the first place, as the alarm or anything else was not programed in. We had to do that ourselves by reading the book.

We called up there and told them about it and they said they would get back to us and never did. We are about 60 miles away from the dealership so we couldn't drive up there at the drop of a hat. We are in our 70's and I think they really don't care if they please us or not.

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