Carnival Cruise Line Complaint - Ecstasy, - Carnival Reservation Specilist lied
Hello, I wanted to let you know how my families first cruise went.
1. When I made my reservation, I was told that my infant son could use the baby pool on the Ecstasy, however we found out that he could not once we boarded the ship. I am reporting this because I had a option to take a vacation at another location, and I was promised with supposed supervisor approval that my son could swim in the baby pool. My family was disappointed by the lack of integrity of the reservation specialist that booked our trip because she lied.
2. We all caught the norovirus while sailing.
This will be the last cruise we take on carnival. It was the first vacation we've had in 6 years, and I am so disappointed that we were lied to, and then after not being able to swim as a family (which is really the only thing you can do with an infant on ship) we all go sick. Horrible experience with Carnival. We will make sure to tell everyone we meet what happened to us. Absolutely horrible.