Ashley Furniture Complaint - What a joke!!!!! - Bedroom & living room furniture
TURNERSVILLE, NEW JERSEY -- After dealing with Ashley, I can safely say I will NEVER purchase from them again and I would advise any potential buyers not to buy. We ordered a living room set, a bedroom set, and a set of tables for our family room. Living room set was OK, however, I had to fix 2 legs on the sofa because they were loose. Not a big deal, but still, you'd think they want to deliver that correctly. Next, the family room tables. One had a huge crack in the leg, which caused the table to lean and obviously it needed to be replaced. Once again, they had 3 months from time of order until our delivery date to make sure they provided a table in good condition, yet delivered a broken table. Next, the bedroom set. Not only did I receive a damaged chest, this damaged chest was part of an entire bedroom set that I DID NOT ORDER!!!! I had to argue with customer service and the store several times to have the correct furniture exchanged with the incorrect damaged set that they tried to dump on me. Not only that, they said they would TRY to waive the delivery charge for the new set. So they were pretty much saying that I was responsible to pay delivery for their mistake, but they were doing me a favor by waiving delivery. WOW! Next, we received the correct bedroom set, however, the delivery crew scratched up almost every single wall that they could and not only that, 75% of the knobs on the furniture were screwed on crooked. Again, not a big fix for me since I'm handy, but you think a company would want to deliver their product in good condition to encourage future sales and prevent reviews such as this one. I'd also say that none of the furniture we received from Ashley comes even close to the quality of the furniture that they display in the store. You can tell that the furniture they actually deliver is made way cheaper than the models they have in their showroom. The wood isn't as thick, the attention to detail is non-existent, and it looks like they were put together as quickly and as cheaply as possible. I'd give Ashley a 1 out of 10 and would advise to purchase elsewhere. I purchased other furniture from American Signature, JCPenney, and even Target and I like all of my furniture from those stores way better than the junk I wasted my money on from Ashley.