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Commonwealth Edison Company Complaint - Bad Billing Practices - Electricity
Electricity - Complaint
I was living in a walk-up in Chicago with my husband. We paid our electric bill faithfully and never had a problem with their service. We even continued to pay after both my husband and I faced lay-offs at our companies. I opened the bill one day expecting to see the usual amount that we owed or close to it. The bill was over seven hundred dollars! I was shocked. I immediately called and tried to find out if it was some sort of mistake. But they told me that it was not. Apparently I had been paying an "estimated" bill and that they had been unable to get into the building to check the meters.
I had no access to that part of the building as it was solely under the control of our landlord who was never reachable (except on rent day) and lived several cities away. I told them I had no access. "Well ma'am," they told me, "You should have called your landlord and told him to open the door." His number is clearly written on the building. I don't understand why they could not contact him. They told me it was my responsibility and since I had not done it, I was being charged with fees dating back over a year. And to this day, the balance is hanging over our heads, and my husband and I, though jobless, are trying to scrape money together to pay it.
I had no access to that part of the building as it was solely under the control of our landlord who was never reachable (except on rent day) and lived several cities away. I told them I had no access. "Well ma'am," they told me, "You should have called your landlord and told him to open the door." His number is clearly written on the building. I don't understand why they could not contact him. They told me it was my responsibility and since I had not done it, I was being charged with fees dating back over a year. And to this day, the balance is hanging over our heads, and my husband and I, though jobless, are trying to scrape money together to pay it.
Comments:
Posted by Robf on 2009-07-15:
Contact the Illinois Commerce Commission. Search the web for contact information. They may be able to help.
From a quick look through complaints filed with the ICC, Commonwealth Edison seems to have more than a few for billing issues.
From a quick look through complaints filed with the ICC, Commonwealth Edison seems to have more than a few for billing issues.
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