Hotwire, Inc Complaint - Hotwire Scam - Hotel booking
GREEN BAY, WISCONSIN -- I recently booked a hotel on Hotwire which stated before booking that it had a suite. I was contacted a few weeks later by Hotwire saying the suite would no longer be available. I inquired to what room I would get instead and they told to contact the hotel myself to find that out. Hotwire has terrible customer service so if you ever encounter a problem, watch out. With several emails and pushing, Hotwire finally asked the hotel and they were giving us the most basic room. There was no effort to give us the next best room in the hotel or the suite which we were promised. We contacted the hotel personally to see if a suite was available for our dates and sure enough it was. It is hotwires duty to the customer to sort out the issue with the hotel, although Hotwire doesn't seem to think so. If Hotwire must incuur a cost to get me what they promised in the first place then so be it. We essentially had a contract and Hotwire breached it. Thats the consequence of false advertising. The add was fraudulent and I don't recommend booking on hotwire. if you do be very wary. We are still dealing with the issue but so far they have not done anything to accommodate us what so ever.