LINGO Complaint - Worst service ever - Telephone service
I based my decision to use Lingo for my telephone service by comments I read and about their commitment to use U.S. based support staff - just in case I had any issues.
This past November I ordered their service & received the equipment within a week. I had difficulties installing their equipment and this is where the problems started.
I called the support line only to be put on hold for 15-20 minutes without anyone ever coming back to me. I e-mailed the support line - and NEVER received a response other than the computer generated one that tells you that they will get back to you within 24 or 48 hours.
After attempting to do this for over 2 weeks (does anyone actually have time for this?), I got gravely ill, ending up in the hospital for several weeks.
Once I got back home I continued using my existing service - not paying attention that they were deducting monies from my bank account.
I changed banks and then received a notice from Lingo that they could not access my bank account and that if this continued and I didn't make other arrangements they would terminate service.
Once I received this notice - I attempted to contact someone who could see from my records that I never used the service and did contact them re my failure in connecting.
I did speak to someone who indicated that she would call me back to give me a name, telephone number with an extension at corporate. She did call back when I was away from the phone and left a message to call their customer service number - who I've called repeatedly without a response!
This company is the worst!!