Bally Total Fitness Complaint - AVOID AT ALL COSTS!!!
First of all, their membership contracts are actually installment loans that show up on your credit report just like a car loan. They don't bother to tell you this though. What they also don't bother to tell you is that when you've made your last payment and your balance reaches $0, that doesn't mean your contract is canceled. They want you to provide formal (usually written) notice to them of your intention to cancel, otherwise they will continue to bill you each month forever. That's right, forever. I called their membership service number and after waiting on hold for 15+ minutes, was told my membership was now canceled, but that they couldn't (more like wouldn't) refund this additional charge. I had to file a claim with my bank -- not to mention the Better Business Bureau. Hopefully it'll all get straightened out.
On top of their completely fraudulent business and marketing practices, their customer service is totally nonexistent, their locations typically are falling apart with mold everywhere and broken machines, and their personal trainers are amateurs.
GO ELSEWHERE!!! AVOID BALLY'S AT ALL COSTS!!!