LA Fitness Complaint - LA Fitness - incompetent management and lies
HAMDEN, CONNECTICUT -- It is true that the facilities are probably the best in the area (which admittedly blinds LA Fitness' members for awhile), but the management is beyond terrible. I have been a member there for 3 years and am finally canceling after being drug through the mud one too many times. I have had a series of problems, mostly related to billing and overcharging. For example, I purchased training throughout my membership and have been inappropriately charged over $2000. That is correct....$2000 - all of it due to employee mistakes. I tried for 5 consecutive months to stop the monthly billing so that I would quit accruing training sessions, but each time being assured the billing would stop. However, it never did. Not only was none of that money refunded (as was promised on several occasions), I was also inappropriately charged a membership enrollment fee for becoming a member (almost $200) when I had already been a member for three years. This was the result of the current manager deliberately lying to me! He has since tried to cover it up, although I feel pretty confident that everyone knows he lied straight to my face and was not even man enough to admit he lied or had made a mistake. This is not an isolated incident; I have dealt with 4-5 different managers, a series of training managers, and each time there is a problem the person I am speaking to directs me to someone else or makes a promise they cannot keep. LA Fitness corporate offices are even more awful. The moral of the story is: DON'T GO TO LA FITNESS. However, if you are going to go to this gym, make sure you check you credit card statements each month very very carefully. Do not purchase training - just go to the free classes. Try to avoid signing up for any recurring monthly charges. LA Fitness is much more into scamming customers than into helping them stay/become healtheir. Watch for hidden fees, etc. and make sure to get absolutely EVERYTHING in writing and take down the name of the person you talk to regarding any disputes even if you feel stupid doing it. Based on my experience, it is much more likely that you will feel much more stupid for not having demanded it! Employees often say they will deliver messages, contact a supervisor, etc and do not. As a result of the ineptitude of the LA Fitness management staff, there is never a paper trail and the members get screwed. It is unfortunate that a company treats its members so terribly, but I guess that is part of the problem with monopolies.
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