AT&T Complaint - AT&T DSL SUCKS!
So I like to play online games ie WoW. I live in a trailer and the park I am in offer phone and DSL service. Well I have an air card through another provider and I wanted a faster connection for gaming. So I contacted the parks office and they told me I need to set up an account with AT&T and let the park know when my service is supposed to start. So I did and the set up went very well. AT&T runs the line to the park then the park hooks up my space inside of the park. Well two days went by after my service start date. I went to the park office and asked what gives. They told me AT&T needs to give me the binding post number so they can hook my line up. So 5 hours on the phone with AT&T's customer service being told the BP# is private and non of my business I finally got someone to tell me. I told the park and they went to hook my line up and AT&T told me the wrong number! So another 3 hours on the phone they said we will send a tech out there to fix it. The tech showed up about a week later and said it was never hooked up to the park so he got it all hooked up to the park and in the park in 15 min! What has taken 2 weeks to do he did in 15mins. He then told me I am too far away from the box and that the speed is too high and that I will be kicked off a lot. So he put in a request to lower the speed. two days later still nothing! So another 2 hours on the phone I get another service tech out. He tells me the same thing. I call AT&T back and after being on hold for 45min they say ok we lowered the speed but it won't take affect for about a week! So yesterday was the week and its still not working. I am canceling the account and will play through my air card. They are THE WORST COMPANY for communications! I hope they get put out of business! The FCC needs to fix them. DO NOT GET THEIR SERVICE!!