Lowe's Complaint - Lowe's Carpet Installation - They Subcontract the Installation to an Unreliable Third-Party
JERSEY CITY, NJ -- When you decide to use Lowe's for carpet installation, you can choose the carpet that you want in the store. There is a wide variety of carpet to choose from and well organized samples on display. Then, you have to pay $35 to set up an appointment with a third party installer to come and take measurements in your home for an estimate. The $35 is taken off of your bill when you book with them to install carpet.
My husband and I were quite pleased with the samples in store, and even more pleased with the associate who answered all of our questions in flooring. We put down the $35 to make an appointment with the installer and were told that the installer would call within 2 business days. After 4 days, I called Lowes to see if there was anything that I could do to expedite the process as we were anxious to get the ball rolling on this. After being transferred around and then put on hold, the associate on the phone told me that flooring was closed for the day. It was 4pm in the afternoon!? They didn't seem to anxious to help me, to say the least.
The installer finally got around to calling us a full week after we paid the $35. By then, we were on the brink of booking with another company. My feeling is that if they are in no rush to even come out and take your measurements, then only God knows how long it would take them to order and install our carpet! The only positive in this situation was that Lowe's did not give me a hard time getting my $ back. It sucked that I had to make an unnecessary trip to the store to get my refund, however.