Lustine Toyota Complaint - Installed Wrong Color - Won't Correct unless we pay more.
WOODBRIDGE, VIRGINIA -- When purchasing my 4runner I asked for a DVD player to be installed. The DVD they put in was aftermarket, not Toyota, and was black, when the interior of my vehicle was gray. I asked to see a picture before installation, but nobody could provide a picture or a description. I went home and looked up audiovox on-line and realized that most of them were black. I called my sales rep immediately and told him that I did not want black. If it was black, they needed to call me with my options. When I picked it up, it was black. The GM now wants me to pay for installation again to have the gray one installed. Will not do business with them again.