Alltel Complaint - Alltel Family Finder service by WaveMarket
This problem started over a month ago. After verifying with Alltel that a spare KRZR phone was compatible with the Alltel Family Finder service, I activated the phone for my 11 year old. The application would not download and trouble tickets were opened. To date, no response from those trouble tickets has been received. After a couple of weeks the local Alltel manager suggested the best solution was to buy a new phone with a new contract. I downloaded the application while in the store. Now, the Alltel Family Finder website gives an error message stating it doesn't recognize my phone number or Alltel account number. More trouble tickets are opened and escalated.
I discovered using google that a California company named WaveMarket is the third party responsible for the Alltel Family Finder application.
I've attempted to use WaveMarket's help forum but have not received a reply. The forum appears to be abandoned and is littered with spam messages for various drugs.
I've followed up with Alltel several times but they claim there is nothing more they can do until WaveMarket's Alltel Family Finder engineers answer the trouble tickets.
The WaveMarket website lists the corporate officers. The WaveMarket CEO has a facebook account found through google. He replied promptly and has passed my contact information to someone within the company.
EDIT/UPDATE: I did hear back from WaveMarket as promised. They are aware that the KRZR is not compatible with this service and should be removed from the compatible list. They are also aware that some Alltel Family Finder customers are not able to register for the service. As Alltel has been bought and sold again, it will not likely be fixed for these customers.
Happy with WaveMarket's response but Alltel is a lost cause with it's customers in limbo until AT&T or Verizon pick them up.