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The Limited, Inc. Complaint - Deceptive practices at The Limited - Sale merchandise
Sale merchandise - Complaint
NORTH LITTLE ROCK, ARKANSAS -- I recently tried to return a handbag that I purchased at The Limited. When I purchased the bag, it was located in a section of the store with sale merchandise that was marked 30% off.
When I tried to return the handbag, I was told that I could not return it because it was a Final Sale item and that Final Sale items could not be returned.
However, there was nothing on the handbag ticket or receipt to indicate that it was a "Final Sale" item and could not be returned. I was told that there signs in the store indicating that Final Sale items could not be returned. The side of the store where I purchased the handbag had no signs saying that that merchandise was "Final Sale." When I told the sales clerk that there weren't any signs in the area where the handbag was located and that there was nothing marked on the ticket or sales receipt saying "Final Sale", she said there were signs "all over the store."
I don't know how I was supposed to know that this particular product was a "Final Sale" product.
I consider this to be a very deceptive practice, and would not feel comfortable buying merchandise at The Limited in the future, because of their unethical and deceptive practices.
I have shopped at The Limited for 20 years, and have a Limited charge account. I am definitely going to cancel my charge account and will not shop there again.
When I tried to return the handbag, I was told that I could not return it because it was a Final Sale item and that Final Sale items could not be returned.
However, there was nothing on the handbag ticket or receipt to indicate that it was a "Final Sale" item and could not be returned. I was told that there signs in the store indicating that Final Sale items could not be returned. The side of the store where I purchased the handbag had no signs saying that that merchandise was "Final Sale." When I told the sales clerk that there weren't any signs in the area where the handbag was located and that there was nothing marked on the ticket or sales receipt saying "Final Sale", she said there were signs "all over the store."
I don't know how I was supposed to know that this particular product was a "Final Sale" product.
I consider this to be a very deceptive practice, and would not feel comfortable buying merchandise at The Limited in the future, because of their unethical and deceptive practices.
I have shopped at The Limited for 20 years, and have a Limited charge account. I am definitely going to cancel my charge account and will not shop there again.
Comments:
Posted by financiallyfit on 2009-07-15:
If I'm not one hundred percent sure about something I'm buying, I always ask if it can be returned, especially if it is on sale.
Posted by Buddy01 on 2009-07-16:
Maybe there were signs posted, just not in the area of the handbag. 30% off seems like a low amount for a final sale item. Perhaps it was 30% off the already marked down price.
Posted by tinydancer89 on 2009-07-19:
most mark down items are non returnable. it's a common practice.
Posted by eurochick on 2009-08-02:
This exact same situation happened to me at the Woodfiled Mall location in Schaumburg IL. In the past I have been an infrequent Limited shopper. The store/company had an opportunity to convert me to a happy return customer, instead they lost a customer for life.
I disagree with tinydancer89. I have often returned mark down items and have never had a problem until my experience at The Limited.
I disagree with tinydancer89. I have often returned mark down items and have never had a problem until my experience at The Limited.
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