Midas Informative - Brake Repair Work At Midas
NOVI, MICHIGAN -- I had my vehicle brakes serviced at Midas store at Novi, Michigan store on 4-9-2009. Midas suggested me to change front rotors and pads, which I accepted. Midas didn’t mention anything else about the brakes though Midas did suggest me to change transmission fluid, which I changed at every 50,000 miles so I declined the change transmission fluid suggestion.
About three month later, on 7-13-2009 I experienced losing brake while I was driving in the neighborhood at a stop sign. I stepped on the brake pad all the way to the floor managed to stop the vehicle and slowly I had my vehicle back home. I noticed that the brake fluid is dripping on the driveway. This is the first ever that I drove a vehicle with bright brake lights on. It scared me to death to say the least. A friend of us suggested me to call the tow truck and don’t ever try to drive the vehicle again.
A tow truck towed my vehicle to Novi Midas on 7-14-2009. It was around 11:00am. The person at Midas wrote the order and I mentioned to him that I’d wait on it. About five and half-hours later, about 4:30pm, the Midas guy told me that I had busted brake line. The brake line is all rusted and it has to be replaced. This is a five/six hour’s job. It’ll cost me about 450 dollars and the vehicle will be ready about 5:00 PM 7-15-2009.
Here are my questions to Midas:
1. If Midas is the Auto Service Experts as they claim they are, why they didn’t even say anything about the rusted brake line needs to be replaced at the my first brake service job. I think that I, as a consumer, deserve an explanation.
2. Is this the Midas policy to let the customer waiting for over five hours then inform the customer that the vehicle will be ready late tomorrow afternoon?
3. If any person gets a service like this, will he/she come back as a returned customer?