T-Mobile Complaint - Defective Phone
A little over a year ago, I purchased a phone from T-mobile. I wasn't sure about their service so I opted to do the pay as you go plan. So I paid full price for the phone, but it was worth it not to be in a contract. After using the phone for about 4 months I changed my plan then I noticed small problems with the phone itself. The phone would freeze when loading applications, but I managed to work through it. Some months after that, the phone stopped working, and I took it to store to do an exchange. I was notified that the phone was refurbished and I could only do an exchange with another refurbished phone. I was highly upset because I wasn't initially notified that the phone was refurbished, and I was charged full price! When the sales representative looked into my account, she changed her statement saying that there were several months before I could get an upgrade.
The sad part is that there were 2 customers in line ahead of me. Both of them had defective phones too. None of them were Blackberry devices. The customer directly in front of me just received his phone in the mail one week prior. The sales representative told him it would cost $100 to repair the phone because it had water damage. When he explained that he'd never gotten the phone wet, the sales representative said it probably suffered water damage during the delivery. There was nothing she could do, she stated.
Today I am sitting here with a phone that is broken and a bill due in a few days. I decided to switch carriers. With defective phones, and poor signals, it doesn't make sense to stay. Their plans are cheap, but I now know why. You're lucky if your phone works 1 year.
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