Best Buy Complaint - Horrible Service/Incompetent Geeks
BANGOR, MAINE -- I bought a Gateway computer from Best Buy and had them install a video card for my gaming needs. I live 170 miles from the store. Shortly after I brought the computer home the thing quit working. I returned it to the store for service. They couldn't fix it and sent it out. Weeks later the computer was shipped to my house. Shortly thereafter, the computer quit working and I returned it back to the Bangor, Maine location. They sent it out but made me drive the 170 miles, one way, to pick it up when it was repaired. Again, it quit working and I had to return it. They made me drive to Bangor to pick it up when it was repaired. Again, it quit working and I complained to Gateway about the service and the computer. They had me send it them and they fixed it and 2 years later, still no problems. They returned the video card I bought and installed by Best Buy and said it was defective. I think the store in Bangor has incompetent geeks and horrible service. They made me drive a total of 680 miles for nothing (1510 miles total). They could of shipped it to me. Avoid this store and avoid problems. I will never go back and anyone else thinking of doing business there should beware.