AT&T Wireless Complaint - AT&T No service - Wireless internet
SACRAMENTO, CALIFORNIA -- I first had an agreement from them to activate my internet during the third week of February. I realized a few days later that it wasn’t on. I called their company and spent at least an hour on the phone with them. Then they said they would call me back.
Several days and no call. I call them back again and spend at least another hour on the phone with them. I am now 1 week without service. I finally get a scheduled appointment for a technician but they can’t get here for a week. 2 weeks without service now.
The technician arrives but can’t figure out what is wrong. Says he’ll come back on Monday, tomorrow. Another week goes by. Nothing. I’m now 3 weeks without service. I spend another hour on the phone and finally get set up for another tech but of course I have to wait another week. Even though it was their tech that forgot about us and never reported the problem. He arrives after no service now for four weeks. In the meantime I have to call AT&T and have them adjust my bill because I have yet had NO service!!!
Finally 4 weeks later the tech said the last guy was in error and he quickly set up my internet. He apologized for AT&T’s error.
Now this next part is where I feel that AT&T not only continued to violate there contract with us, but led to undo hardship and pain and suffering to a disabled person due to there neglect by not fulfilling their contract and service.
On March 28th, 2009, my spouse was in a motorcyle accident. She was sent by ambulance to emergency. She spent nine days in ER, ICU, and Trauma. She and suffered 4 pelvic fractures, 5 broken ribs, a punctured lung partially collapsed, and a broken scapula. Before she was released from the hospital, my spring vacation began and I was able to care for in the hospital and bring here home. She could not move even to turn her body or put pillows under her to relieve the pain. I had to be there 24/7. At the end of my break she could sit up and move to the porta potty by the bed but it took a long and painful time. She needed help to move and minimize the pain. The day I was to go back to work, I had a friend lined up to come care for her at the house during the day. My friend works for Oracle and is able to work from home with her lap top. Great plan then the night before I was to go back to work…….My internet goes out and I’ve lost my care giver.
I called AT&T back and explained the situation. I got the same exact printed lines on their paper. “I’m so sorry for your trouble but we will not be able to send a tech out for a week. I spent hours on the phone with them talking to sooooo many people begging and explaining the situation. They all repeated the same lines on their little papers in front of them.
I threatened to end service but they begged me to stay and finally I agreed.
So my wife sat end bed and didn’t eat all day for a week because it was too painful to get up. Thanks AT&T.
A week later the tech comes to my house, fixes the problem, and says it was their error and they were terribly sorry. He also informed me that there was no excuse for the company making us wait. He said all they had to do was call him and he could have come right over. He said a week is their standard line but they could have fixed it the next day.
I believe AT&T would let someone die before they would lift a finger to provide real customer service. You would have to be human and they are NOT. Well, we got service again then it went out again after 3 weeks. In the meantime we are still negotiating the bill because of the lack of service and the bill was still not correct. In addition to the time spent on the phone trying to get a tech out here, we spent hours on the phone trying to get the bill fixed. We were not getting the bills we had agreed on. We would talk to AT&T and they said they would call us back and didn’t. Finally the last time we spoke I was done and irate. The women said she would call back and never did. The last bill I received said if I didn’t pay this amount by this date they would cut off service. The funny thing was the service was already down again. I thought that was funny. I told them I would send back their modem and consider our business over. She never called back.
The collection agency was the next thing heard. No return phone call AGAIN, no service, just drop dead and I’ll let collections deal with you. I will NEVER use AT&T. I will never have an iPhone because they are linked with AT&T. I WILL send this letter to everyone that will listen. TV, radio, internet, friends and family.
The amount of $ I owe is lunch at Benihana’s. I don’t care about the money, I am beyond angry for the horrible treatment of my spouse and I. I also heard you don’t even treat your employees any better. Shame on you.
I’ve sent back the modem and consider our business complete.
I do not believe I owe you but that you owe me an apology. Let me know when this bill is cleared up. This is NOT OK. This is not how you treat people and I will not agree to this.