Nikon Complaint - Beware of Nikon Customer Service
I have found Nikon to be an excellent camera in the past when I used a SLR (non-digital) to document incoming gas turbine equipment back in the 70s. That camera was a workhorse and tough. In most cases, Nikon is probably a good or even great camera. The problem is in the reliability of the product. If you get a good camera, you are fortunate. If, however, you get a bad camera, look out. I have had the misfortune of getting a bad camera (D80) the first time I purchased a Nikon. It took great pictures for awhile and then became totally unpredictable, taking pictures one time and then nothing the next. To me, it seems to be an electrical problem. If it were mechanical, it would probably stay non-functional once the component broke.
I have found that once you get into the after market or service part of Nikon you will have a very hard time getting them to communicate with you. They do not send you any feedback on your equipment other than a form letter (e-mail) stating they have your camera and it is being looked at. In my case, had I not gone on line and followed an ambiguous trail entering code numbers and initials I would not have learned of my cameras status. They provide no time frame for completion dates, shipping or anything else. The first two times I returned the camera it simply showed up on my porch one day around a month later. To be fair, they do provide expedited shipping to and from their facility....if you push them. Of course, once the camera is received by them it goes into this black, unresponsive hole.
I have returned my D80 three times for warranty repair. The first time it came back worse than when I sent it. The second time it worked for a day and went out again. I have pretty much lost the spring and summer opportunities for shooting. Very frustrating, especially when they fail to communicate or respond to your being inconvenienced by their poor workmanship.
Two days ago, I checked on the status and, after following the convoluted trail to get the status, found the code that means they are replacing the camera. No letter of apology stating they are sorry for the inconvenience. No "we will get you a new product ASAP". No nothing. This is not a good way to run a company. Their corporate philosophy is interesting in that nowhere in it does it use the word quality. Now I am beginning to see why. They do mention meeting customer needs and expectations. That philosophy seems to end on their website. See for yourself here; http://www.nikon.com/about/info/philosophy/index.htm
A neighbor friend of mine had an even worse experience with his Nikon. His replacement camera (first camera was sent back three times as well) failed! Unbelievable.
The bottom line is, if I had to do it again I probably would not buy a Nikon. I need reliability and a company that responds to its customer's needs.