PHOENIX, ARIZONA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Mr. Joshua A. Miskuf
1513 W Pierson Street
Phoenix, Arizona 85015
May 29, 2004
1607 W Bethany Home Rd
Phoenix, AZ 85015
To Whom It May Concern:
On February 4, 2004 at approximately 11:00AM, I accessed the Wal-Mart Superstore located at 19th Ave. and Bethany Home Rd in Phoenix Arizona. I entered the store to return a few items to the customer service counter.
Upon consulting the customer service representative, I was informed that I could return one item for cash back. However, one of the other items could only be exchanged for another item of equal or lesser value.
I was instructed to retrieve another item from the isle. While returning to customer service, I was approached by the store manager, Mr. Jason Wirt.
Mr. Wirt confronted me regarding the validity of my transactions and proceeded to place his hands in my pocket, pushing me backward and pulled out receipts. Upon inquiring as to his motives, he said that I “looked suspicious.” However, later the same day he informed my mother that he suspected me of picking up receipts from the parking lot, entering the store, retrieving the items listed on the receipt and attempting to return these items for cash back. Although I am aware of this fraudulent behavior in others, I informed him that this was not the case. I took him to the customer service representative who originally assisted me and she informed him that these were indeed my items and receipts with which I entered the store.
Mr. Wirt said nothing and I assumed the matter was resolved. I attempted to leave the premises and was followed by Mr. Wirt and three other men. Mr. Wirt proceeded to remove the other items that I had brought into the store along with the receipts.
Mr.. Wirt ordered me to leave the store or he would have me physically removed.
I obeyed and exited without my items.
I am now formally lodging a complaint based on the following qualifications:
I have been a patron of Wal-Mart because of its outstanding customer service. However, it only takes one negative indecent to remove all confidence in an individual and especially an impersonal corporation.
I have lost all confidence in Wal-Mart's ability to train its employees in the discipline of customer service.
I was approached in public doing a very busy time of the day. I was not even afforded the dignity due to everyone in this country of being presumed innocent until proven guilty. Mr.. Wirt became judge, jury and executioner before a large gallery of individuals. I was humiliated, frightened, and even in fear of physical dander due to Mr. Wirt's forcible removal of items from my pocket.
A successful corporation should and would educate its employees regarding profiling based on race, creed, color, religion and/or sexual preference. This is the letter of the law in corporate America. In addition, the spirit of that law should not be violated. This spirit states that no judgment should be passed on anyone who may or may not fit these criteria.
Being told that I looked suspicious is the greatest violation of that law. What exactly does suspicious look like?
I was profiled, assaulted, held against my will, robbed and lied to and about, all in one day and all by one individual--the gentleman that you thought was the most qualified candidate to oversee the operation of an entire superstore, Mr.. Jason Wirt. It's frightening to think that perhaps within your ranks, there could be one worse than he.
You have allowed your manager to open your corporation up to a mired of different lawsuits... not excluding my violated civil rights. Now, let's hope that I'm not a minority, also.
Be informed that I have sent copies of this complaint to both visual and print media along with the better Business Bureau, ACLU and my attorneys.
Please contact me if you need more details regarding this incident.