Floyds Cajun Seafood And Texas Steakhouse Complaint - Worst Customer Service By Manager

Review by meli411 on 2009-07-16
BEAUMONT, TEXAS -- Went out to eat and found a roach in our drink, the managers reaction to this was completely not what was expected. Completely disappointed, also emailed someone higher than her and obviously this restaurant management doesn't care about paying customers because they didn't so much as reply to our email.
Comments:7 Replies - Latest reply on 2009-07-17
Posted by Anonymous on 2009-07-16:
Did you speak to the manager at the time you found the roach?

Posted by Anonymous on 2009-07-16:
Did you pay for the meal or leave after you were served the roach? I would have done the latter and never looked back.
Posted by Jennifer on 2009-07-16:
That's disgusting. Call the health department.
Posted by tinydancer89 on 2009-07-16:
file a complaint with the health department asap. and did you take any photos of the roach on the rocks? I hope you didn't pay for it..
Posted by BokiBean on 2009-07-16:
What did the manager say/do? Of course its disgusting, but what was the restaurant's reaction?
Posted by meli411 on 2009-07-17:
we did in fact pay, she only comped my meal. and she didn't even want to do that. I am looking for the number for the health department for that area. the whole afternoon started out wrong. when we got there, there was no waiting, but it took us an hour to be seated. then 3 other tables that came in afer us were served first. we also had a snot nose waiter that was rude as well, he wasn't our waiter though we flagged him down to find ours and as he walked off he said, cannot you see I have damn food in my hand. it was just overall the worst treatment ever. it was worse the the roach itself. thanks for reading.
Posted by meli411 on 2009-07-17:
when we asked our waitress to bring over the manager she went and she went over there talked to her, but she came back alone. the waitress said that manager said she couldn't do anything about it. that she could offer us a free dessert, why she would think we would want to eat anything further after that is besides me. we had to request her again to come over to the table. and when she finally did she was rude as helll. I was very upset and she said theres no reason to be upset and get an attitude, she didn't even give me a chance to tell her about the rude waiter.

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