Budget Rent-A-Car Complaint - Scammed out of $1600 for damages NOT cause by me!
OTTAWA -- I got scammed by Budget Rent-A-Car and Myers Cadillac in Ottawa.
July 8th 2009, my truck (2006 Escalade) was having warranty work done. The dealer supplied my wife with a 2009 Cadillac DTS as a rental from Budget (Location is inside the dealership). I was not there to examine the car, they simply took my credit card over the phone.
When I drove the car that night, it felt sluggish but I attributed this to the engine still breaking in. Only 14000km on the car.
July 9th 2009 at 10:30pm, I filled the car at a Mr. Gas in Orleans Ontario. (After the phone call from the dealer, my wife returned to the gas station to get a receipt and match to our credit card statement.). Drove the car home (Less then 1Km away)
Next morning 7:30am, myself, my wife and kids hop in the car to drop me off at work. The car dies about 6 to 7 blocks from my home. All the gauges lit up and the computer screen read “Service Stabilitrack” I called the dealer who transferred me to the Budget desk. The Budget representative referred me to a 1-800 roadside number. I call that number and a woman said all Canadian calls were being re-routed to the States and to call the office where I rented the car. I did… More then an hour later, finally a tow truck came to pickup the car on a flatbed. About 20 minutes later, another Budget representative cam to pickup myself and the family and provide us with another car.
9:30 am, my wife get a call from Myers Cadillac that our truck is ready and to come and pick it up. She did.
1:30 pm, I get a call from my service advisor about the rental car. Stating that there was water in the gas tank and that since I did not take the additional insurance with Budget, I am responsible to have it fixed at a cost of $1600.00. I was told I need to pay this right away as each day the car is not available, Budget will charge me $60.00 for the rental. I immediately call my insurance company.
July 15th 2009. I get a call from the dealer stating the car has been repaired and to come and pay $500 deductible. I have yet to receive any information back from my insurance.
The service advisor told us there was MOSTLY water in the tank and this was the cause of the damage. I had received the car with a full tank of gas. The car ran poorly and I barely drove it. The night before I filled the tank at a renown gas station with no complaints about it’s gas. If the car was vandalized, they could not put that much water without siphoning out some fuel. And if someone was stealing fuel, why would they refill it with water and risk being caught? Not other instances of vandalism was reported on my street that night.
My opinion is that there is more to this then they want know. There was another problem with the car or previous contamination of the fuel and they want to pass the blame on to me. I refuse to pay for the deductible and I am more then willing to fight it in front of the justice of the piece.
For the complete story, please see this link: http://www.j-body.com/community/showthread.php?t=28261