Idearc Media Complaint - I will never use them again!
CALIFORNIA -- I don't know how a reputable company like Verizon could turn their advertising customers over to a bad outfit like Idearc Media. For years Verizon Yellow Pages was the only place I advertised. I had just one bold listing, and it brought me enough business. Then they turned their advertising sales over to Idearc Media. Late last year, one of their reps convinced me to take out six small ads in the 2009/10 edition. She was so pleasant and called and emailed me all the time. That is, until she'd firmed up my contract. After that, it was impossible to reach her. She had promised to send me proofs which I never received. Out of frustration I left a message for her supervisor. But he never returned my call either. Finally, I spoke with someone in Customer Service. Shortly after that, I got a curt voicemail from her saying that the phone books had been delayed and that I'd be getting my proofs shortly. I never did. When the phone books finally came out, they were of appallingly poor quality - cheap, thin paper, blurry printing, binding so far to the inside that parts of some ads are unreadable (like when a used book has been poorly rebound). But, my main complaints are that the 2009/10 small, companion book, which is used at least as much as the larger book, is just a copy of the 2007/08 edition. My six ads aren't even in it. Yet, I'm being charged as much as if the ads were in both books. Also, there's a problem with the ads themselves, which could have easily been corrected if I'd seen the proofs in advance. I certainly won't ever advertise with them again them unless Verizon takes back the Yellow Pages. With all the complaints against Idearc Media, it seems that customers should have recourse of some kind.
Company Response on 05/04/2010:
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