Fia Card Services Informative - Customer Service
I recently tried to make a payment on my Wachovia FIA card at a Wachovia bank. I was told that Bank of America bought that service and they couldn't accept the payment. I went to a Bank of America branch and they couldn't find my card number. I mailed the payment in by Express mail to get it in on time.
I called the bank service and ask for information to pay the bills locally. The customer service representative was totally blank. When I told her that I have a Bank of America and a Wachovia card and want to close one, she asked, "How do you want me to do that." My answer, "You are the banker, advise me." She became argumentative when I insist that that is her duty as customer service to advise me.
The call ended when I suggest that I cut one of the cards and return it. She answered, "We will only throw it away if you do that."
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