Kia Motors Complaint - Kia: Worst First Car Experience
ORLANDO, FLORIDA -- After much excitement of leasing my first vehicle as a college graduation present to myself, I quickly had buyers remorse.
Two days after signing my lease for a '06 Kia Sportage, I received a faxed copy of the paperwork, which was incorrect and didn't match the hardcopies I had walked away with. Kia Finance had inputted the wrong monthly mayment amount. It may not seem like a lot but @ $3.17+ more a month ($135.00+ over the total lease time frame) adds up. *Thank goodness my dad caught their error.
Moral: CHECK EVERYTHING and then DOUBLE CHECK AGAIN!
Things were ok for the first few months with the new car, but I learned that the paint on my car scratches off very easily. Something as small as a twig could chip the paint. Cost me $100.00 to fix. Also, beware of the stock tires on Kia compact SUVs. The tred wears very quickly. I am about 7,000miles under the agreed 3 year mileage amount and my tires are barely keeping 1/8 inch tread, and I'm not a car mechanic, but that doesn't sit right with me. I'm sure Kia will make me pay for that too at turn in time..joy.
But here's the kicker. I'm 6 weeks away from freedom (my lease expires soon!) and looking at other vehicles. After 3 years of leasing, my credit report shows no record of me leasing from Kia. I call Kia Financing to question about this, and the customer service people are rude and unhelpful. Took 3 separate transfers to speak with someone who knew what they were talking about. (I was an account major, and it's really not this hard people!)Turns out, City Kia (Orlando Dealership) faxed a typed copy of my paperwork (not the originals) to Kia Financing with the incorrect SS#. So, joy to the world, now my credit report is screwed up. Again, it took 3 separate days of phone calls, trips to the Social Security office, the dealership, and my personal bank, multiple faxes and a half dozen rude customer service reps before Kia recognized THEIR error. Correction of this issue is still pending, and my patience is just about up.
Final Thoughts: Buyers/Leasers beware. Perhaps I have just managed to have the worst luck ever with this company, but I will never recommend anyone to buy a Kia. Their cars don't hold up well and their customer service is terrible. I personally had to lease because of my finacial status at the time, but I would strongly advise against buying for sure.
My 2cents...thanks for listening. Good Luck!
-Never again Kia, never again...-
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