Ashley Furniture - Roseville, CA Complaint - Delivery date is BS - your furniture won't come when they say
ROSEVILLE, CALIFORNIA -- I bought (not received yet) a table and six chairs for $982 on June 23, 2009 and was told that it would come on July 3rd, so I would have it for a party on July 4th.
Guess what? Not only did I not receive anything yet (July 16th), they told me that the PO was not placed - that after I called the store 6 times (daily) and today I went back to talk to the manager. On the contract it states that it would come on 2-3 weeks.
Did I mention that as of last week the store is closing? (Roseville, CA) Eveything is handled though a liquidation company and these guys have no idea about orders, POs or what the status of my order is. They told me to call the Ashley Headquarters at 1-800-477-2222 and talk to Laura Webster ("big shot" general manager of some sort). I left a message...no call back.
I told the store GM that if I don't get me order within a week, I will cancel. At which point he said "it won't happen in a week, but I don't know exactly when it will be because our shipping system is down and has been down for a while". He also said that he can't cancel my order to offer my money back, because "our system shows that we have the product in stock and you will get it".
Ashley took my money (off of the credit card) on June 24 (next day from purchase) and I have nothing. I will give them a week, then I will sue for my money plus interest...it's small claims so I won't need a lawyer, but they better show up to at least make up a lie...
Don't shop with ASHLEY FURNITURE...please save your nerves!
PS - How to you explain that Ashley?